Terms of service

The service is provided by EPRISM SOLUTIONS SRL, with its registered office at Str. Traian Vuia nr. 38, Mun. Buzău, 120262, registered with the Trade Register under number J10/94/2017, VAT/tax identification number RO36994199 (referred to below as “OnSell”, “we”).

“You” or “the Customer” means the individual or company in whose name the account is opened. If you open the account on behalf of a company, you confirm that you are entitled to represent it.

OnSell is a service intended for professional use. We do not offer it to consumers within the meaning of consumer protection legislation.

OnSell is a software-as-a-service platform for managing stock across multiple locations, processing marketplace orders and automating invoicing. It is accessed through a browser, at your shop's address.

We develop the platform continuously. We may add, change or withdraw features; where a withdrawal significantly affects the way you use the service, we will tell you in advance.

The OnSell account is central: you sign in once at onsell.ro and from there enter the shops you have access to. Access to a shop is obtained only by invitation from an administrator of that shop.

• Your credentials are personal. Do not give them to anyone else; if a colleague needs access, invite them with their own account.
• You are responsible for the activity carried out from your account and for the accuracy of the data you give us.
• Tell us immediately, at the contact address, if you suspect that someone else has access to your account.
• You may choose between a password and signing in with Google. Both are complete means of access and we recommend keeping at least one of them enabled at all times.

A shop administrator may revoke a user's access to that shop at any time. The central account remains yours after revocation.

By using OnSell you undertake not to:

• attempt to access data or shops that do not belong to you;
• test, circumvent or exploit the platform's security measures without our written agreement;
• deliberately overload the infrastructure or automate requests at a volume that affects other customers;
• use the platform for unlawful activity or for unlawfully obtained data;
• copy, decompile or reverse-engineer the software, or resell it as a service of your own.

If you discover a vulnerability, report it to contact@onsell.ro rather than exploiting it. We treat responsible disclosure as help, not as an incident.

The products, orders, customers, invoices and any other content you enter or synchronise into OnSell belong to you. We acquire no ownership rights over them.

We process them only in order to provide the service: we store them, synchronise them with the integrations you configure, and make them available to the users you authorise. We do not sell them and we do not use them to train models of our own.

In this relationship you are the controller of your customers' personal data and we are the processor. The details are in the privacy policy.

The conditions under which we process that data on your behalf — the instructions we follow, the security measures, the sub-processors we use and what happens to the data on termination — are set out in the data processing agreement, which forms part of this contract and which you accept together with these terms. You do not need to request it and you do not need to sign anything further; if you nevertheless need a signed copy for your records, write to us at contact@onsell.ro.

You can export your data for as long as the account is active. On termination of the contract we make it available for download for 30 days, after which we delete it.

OnSell connects to marketplaces, couriers and invoicing providers: eMAG, Trendyol, Shopify, Altex, Oblio, SmartBill, FGO, FAN Courier, Cargus, DPD, Sameday and others. Those services are independent of us.

You decide which integration to enable and you supply the credentials. You are responsible for complying with each provider's terms. We cannot guarantee that a third-party service will work: if a provider changes its API, suspends your account or has an outage, the consequences are not attributable to us, though we will make reasonable efforts to adapt the integration.

Creating an account is free and requires no bank card. Using the platform for a shop is subject to a subscription, and prices are not published as a single tariff: the offer is made per shop, depending on the channels connected, the volume of orders, the number of warehouses and the users with access.

The applicable commercial terms are those in the written offer you accept: prices, currency, VAT, billing cycle, payment term and duration. They do not change unilaterally during the agreed period; any change is agreed in writing by both parties.

Invoices are issued in accordance with the offer and are payable within the term stated on the invoice. If a payment arising from the accepted offer remains outstanding after we have notified you, we may suspend access until it is settled, in accordance with section 10.

We work to keep the platform available at all times, but no online service runs without interruption. There may be stoppages for planned maintenance, which we announce in advance where possible, and unplanned interruptions caused by faults or by our infrastructure providers.

For standard accounts we do not offer a guaranteed level of availability (SLA) and no compensation is provided for interruptions. If you need an availability commitment, it is agreed separately, in writing, in the offer.

We take regular backups of the data, but we recommend that you keep your own exports of critical information.

The platform is provided “as is”. To the extent permitted by law, we exclude implied warranties of fitness for a particular purpose.

We are not liable for indirect loss: lost profit, loss of a commercial opportunity or reputational damage. Our total liability for any claim is limited to the amounts you have paid for the service in the last 12 months.

These limitations do not apply in the case of wilful misconduct or gross negligence, or where the law does not permit liability to be limited.

You may stop using the service at any time and may ask for your account to be deleted by writing to contact@onsell.ro.

We may suspend or close access if you breach these terms, if your use of the platform endangers the security of other customers, or if payment obligations remain outstanding after notice. Except in cases of serious abuse, we will tell you beforehand and give you a reasonable period to put things right.

We may amend these terms. The version in force is always published at this address, with the date of its last update. For significant changes we will notify you by email at least 30 days in advance; if you do not accept them, you may terminate the contract before they take effect.

This contract is governed by Romanian law. We will try to resolve any disagreement amicably; failing that, the courts of Buzău have jurisdiction.

For any question about these terms, write to us at contact@onsell.ro.